Very pleased.Problem with first bike.but second bike was with me in 2days, Eco Bike Co.Were Brilliant,thankyou.
I would recommend
Prompt service. Exceptional customer service. Highly recommendable. Thanks and kind regards Michael
This is beyond anything I’ve rides before lol. Easy pedalling, love all the added accessories, delivered in good time, east set up and too fun to ride.
Bike is too heavy and bulky for a commuting bike and free gift still not received
This is my first electric bike, and I have only ridden a mid drive hire bike and Japan prior to this. I bought this bike as I have arthritis and would like to improve my activity level.
Out of the box
The bike was well packaged, the only things that needed attaching with the supplied tools was the bike pannier (not included), mud guards, lights and bell. Tires came inflated but only enough to hold it shape. don't do what I did and cycle on them with out inflating as it was very difficult to turn and hard to pedal. The panier was very fiddly to install, especially as one of the predrilled holes on the frame was not predrilled properly which meant that after many tries and scratches of the paint and contacting ECO Bike co (Jared was really helpful) I found out that there was a bad batch of bikes with 1 hole predrilled incorrectly. Jared told me a workaround. Warning it's a big bike! check the dimensions before ordering. It seems even bigger when it is folded!! It does fit into my little red VW polo on its side with the seats down. I did get a flat front tire within the first few cycles. It is very difficult to find replacement inner tubes for these so when you find some and at a good price order them. I also recommending putting puncture resistance green slime in the tires. Get Halfords to to do it for you for £10 per tire it is really worth it.
The bike is heavy, I am starting to hear a few squeaks and creaks after 300km cycling, I think a few things just needed tightening up. I am 120kg (on a good day) and I managed to do 73km on a single charge and there was still some juice left even though the battery showed empty. This was with conservative cycling, 0 assistance on the flats and seldom using the level 5 assist, average speed 17km/h. I do recommend getting a panier, although the paint on the one sold with the bike is wafer thin and is already showing scratches after a few weeks of cycling. The paint on the bike is holding up well.
EGO website and information.
The information on the bike is very limited. EGO came from a family bikes that are pretty much identical, but just altered to match the local laws. To find more information and in-depth reviews from EBR and other youtube vids you can search the Qualisport Beluga and French version Eovolt (No fat tire version yet) for more information. For more info on the digital display search KT-LCD5 which will tell you the menu options etc.
I bought a Quadlock smart phone mount, Topeak expanding pannier and a Abus Bordo Granit X Folding lock. With bike locks, you will need to get one big enough to go round the fat tires and the frame. The lock I have purchased can only go round the the frame, or the rear tire, it is worth buying an extra long d lock or chain, but make sure its a Sold Secure Gold - The one shown on the EGO bike is definitely not on the Sold secure website list "yet" , The brand is called E Took - ET 480.
I love the bike, I love the fact that I am more active now and having improved blood circulation and once you start riding, you do not want to stop. If I did it again I may have gone for the EGO max with the thinner tires I would definitely buy the mud guards again though. Panier: maybe go for an after market one.
ECO Bike - Jared was always super fast to respond to all my questions, even at the weekends as well.
Why 4 stars and not 5
It wasn't perfect. The defect with the predrilled hole which meant the panier rack not installed as it was designed. If that went without a hitch I would have given 5 stars as it is a fun bike to ride.
Great folding bike, easy to use, good speed when pedalling, folds well and great customer service. Would definitely recommend, already have and my colleague as also purchased one.
NEGATIVE: The bike is Chinese made, with the UK brand logo on it. The parts that come with it are a bit flimsy and you'll need to bend the wires for fixing the mudguards to fit over the mudguards. The brakes are making very squeaky sounds and chains are producing some rumbling sounds, not too much but enough to sound like a chain that went a bit rusty. There are no instructions that come with it. Very basic instructions are written in bad English. There is not much difference between levels 3, 4 and 5 of assistance as the assistance stops at 15 miles per hour. Warranty is 1 year only, which is much less than other e-bikes. I fear that there might be a reason for the reluctance to extend the warranty to 2 years. If battery gets weak in a year or parts fail...
POSITIVE: It looks nice in black. Folding mechanism is good, easy and quick. There is a nice assistance when pedaling, and smaller hills will be much easier to ride and it will be easy to start up after stopping on traffic lights - not much assistance on steeper hills. I cannot compare it with anything as this is my first e-bike but assistance seems ok. It's good for commuting to work.
Bought 7 bikes from here, the best services you can experience. Jarrad Is super helpful always available and has excellent knowledge about bikes.
Love the bike, brilliant for hills, Jarred gave excellent customer service, very helpful and arranged for excellent delivery time, would strongly recommend e go lite+
I needed a small lightweight bike to get in and out of the boot of the car and this fits the bill perfectly. Have ridden 50 miles plus now and have to say it’s the best decision I’ve made to purchase this. Easy to fold, great to ride once you get used to the single gear, al in all a great bike. Couldn’t have chosen better, and an excellent service from Eco Bike.
I have been using my new bike for just over 2 weeks and so far it is a delight to ride.
The battery could last a bit longer but 1 charge is more than enough for my daily commute to work. I don't use the assist much on the way out but use level 1 or 2 on the way back and full assist on a couple of short but vicious up hill roads (40sec ride each).
The battery is easy to remove and put back and even easier to charge. It takes 2 to 3 hours to recharge if not completely depleted.
The seat is comfy, the tyres are of a good quality and the rear bag carrier is so useful.
I will be switching my tyres and inner tubes next month and either go for tubeless tyres or for the slightly thicker marathon ones as if you get a flat with an electric bike it is hell, especially on the back wheel. We changed my partner's tyres last week and it is definitely not something you can do in the middle of your commute or under the rain.
I keep the bike indoor so I have to carry it 2 floors up and that's when you realise how heavy it is. I used to carry a normal bike up to the 4th floor without problems, with this one I was completely out of breath the first time I did it and I still find it very hard.
I would recommend it, and indeed I have, to anyone who hasn't cycled in a while and to those who would use it to commute to work because with the assist you sweat much less and could even ride in your working clothes.
2 weeks is a short time but I hope to be as happy with it in a year time
This lock feels, looks and is awesome. Jarred recommended it to me and cannot thank him enough
Hi. I am very pleased with my E-go Lite Folding Electric Bike. The only problem I have incurred at the moment is the seat is very hard so I have bought an additional padded seat cover making it better. Very fast delivery excellent.
What a superb bike you just get on and ride, assembly is simple. The guy’s at Ecobike are very knowledgable and sorted out a minor hiccup straight away
Highly recommend this company and product.
This bike is an upgrade on my last ride . The Venture has carried me over 200miles since it arrived, easy to build, great to ride with power off, gearing is perfect for me, power levels 1,2 and 3 good for most cycling/terrain levels 4 and 5 give the extra torque on hills , taking me up the steepest road hill at 10mph all the way (1/2ml) to the top. The Venture is smooth and efficient, easy to ride, I use it every day as I did my last bike , e bikes have replaced my car and the Venture gets me everywhere I want to go comfortably the furthest I have travelled on one trip so far was 32mls and appeared to have only used 1/2 of battery power. I am really pleased with my Venture, in short ' a damn fine e mtb hybrid ' , thank you for your excellent service, thank you Jarred for answering my questions and thanks Westhillbikes for building a great bike, it looks great and it's a great ride.
As a complete novice to the world of electric bikes I received excellent service from start to finish. Jarred couldn’t have been more helpful, even to the extent of recommending a cheaper option more suited to my needs than the bike I was originally looking at.
The Westhill Ranger bike was a little trickier to construct than I was originally led to believe but the Company were again very helpful post sale.
Very pleased with the bike. Just what I wanted. Would highly recommend this company.
What a fantastically helpful company. We live in a hilly area of Wales and my husband has a 27 mile daily commute. We had no knowledge of electric bikes. Jarred was available at all hours to patiently offer very sound advice for all our questions. And the bike he recommended wasn't the most expensive one, either. We've had the bike 2 weeks or so now and it's just right for our needs. We're chuffed to bits and so grateful for the excellent service.
After doing research I then had several online chats with Jarrod who was extremely patient and helpful. The end result was a perfect choice of bike and battery for my requirements. I have been out on 4 long cycles, the longest being 38 miles. These would have killed me on my hybrid. I enjoyed the whole day and the top setting on the Pedal assist got me up any hill in 3rd gear. I also used less than 50% of the battery life which shows the potential range cycling as I do. I would strongly recommend this company and this bike.
My 1st time ordering a e-bike & I couldn't be happier 😁
Jarred clearly advised of all options, timeframes & nothing was to much for him & the team to ensure my experience was absolutely perfect. Great aftersales service too. When I had questions about the assembly, Jarred clearly explained it all & saved me £60 by assembling it myself instead of giving it to the local bike shop to do.
Truly the best customer service I've ever experienced & highly recommended.
Eco Bike Company have proven to be an inspired choice to purchase my first London bike and electric bike! Jarred knowledge and confidence in the bikes he sells give you the confidence in your purchase. He listens to what you need and require and then steers you accordingly.
On top of this his after sales care has been second to none. This is my first brand new bike and from helping me organise locks to putting the basics parts together that you need to nothing has been too much trouble, even when phoning on a hot sunny Friday evening when his phone should be switched off! Thanks so much for all your help. I am now trying to persuade my wife to invest in one. Will
The bike is great I’m really enjoying using it. The store were fab in helping me with my order too and delivery was fast
went on-line to ask about an e-bike using my Cycle to Work voucher at 8.50pm expected to get an auto message Bot.....NOPE! Got a real person - Jarred- who couldn't have been more helpful!!
Answered all my questions quickly and concisely and promised to get back to me the next day with a query- which he did!!
I had decided to get an e-bike due to injury but want to keep commuting by bike to help my fitness, so had quite a few questions- Thanks Jarred - excellent service muchly appreciated!!
A week later my wonderful new shiny trusty steed 'Babs' arrived.
I could not be happier! Going from a road bike to this comparatively huge and heavy beast has been a challenge but so very worth it.
She holds the road like a dream, lets me work hard when I want to and helps my replaced knees up hills I would have more than struggled with before.
A perfect commuter bike that I cannot recommend highly enough!
The controls are simple and are easy to get used to - as it taking the battery off to charge. If you are thinking about it - just do it!
Only 1 gear and seat is fixed in angel. (As far as I can tell) .
Still quite heavy to lift in & out of boot of car. OK basic bike but certainly not high on comfort.
Forget the rest - this is a quality bike -
My first electric bike - I am flying around parks - roads - hills -
Ten out of ten - looks amazing