All the staff are friendly and helpful, I requested a delivery date on a specific day to make sure I was in which was agreed to. I then received an email 3 days before hand while out saying the bike had been delivered and signed for by someone I didnt know. After much digging it turns out this was delivered information for someone elses bike. My bike was delivered on the requested day, however FEDEX dumped it on the doorstep without knocking or getting a signature as required. Not impressed when spending that much on a bike. Upon opening the box, the manual for building the bike was an old one and incorrect. Not very good from Ampere! I found an updated one on the Ampere website but that was wrong, eventually I was sent the correct manual which still appears to have errors and is difficult to follow as its poor worded and has small pictures. It really isnt good enough for this amount of money. While some of these problems are from Ampere and not Ecobike, ultimately they are selling the bikes. Also it was sold with a free phone holder which was missing upon delivery. The bike is good now its working however it could do with a higher top gear.
Having never considered buying a bike online before I was concerned about the process .
Delivery times,condition on delivery and so on,but I needn't of worried. Delivered on time and we'll packed so no damage. Relatively straightforward to assemble (35mins).So one hour from delivery I was off and away on my new ebike. Amazing. Well done Ecobikes.
A great seat for those that are casual cyclists with good padding and firm springs (that’s the seat not the cyclist). Very pleased and recommended.
Absolutely thrilled with my new bike! Unfortunately, for one reason another, the last few years I have put on quite a bit of weight and actually didn’t think any bike, let alone a folding gear bike, would support me. This bike is brilliant-no problem with the hills, it’s making things so much easier for me to ride and it’s a real pleasure to be back on a bike again. I am so happy to got this bike-I love it!
I have got a big bum(!) so it was a no-brained to get this seat. Not sure what the standard seat feels like, but this is as comfy as any seat, including the gel ones, that I have used in the past.
I love my Ampere ebike. It is smooth, fast, elegant and suits my needs perfectly. I ride to work and also try and ride whenever I can for other excursions as well. I will be using it in France on holiday next week in The Loire Valley.
Delivery was fast and the staff were incredibly helpful when we were putting it together.
I would thoroughly recommend The Ecobike Company.
I am a very very happy cyclist.🚴♀️
Perfect size - I'm 5'1" but adjustable if you're taller. The bike looks really great, comes with lights and a stand, feels really good quality, very happy with it. Also great value from Eco Bike Co.
Looked at a bike Sunday evening and had an instant reply from the owner answering my queries ! Bike delivered the following Tuesday and love it ! Thank you so much ☺️
I have been looking at several different companies to supply a new e bike. Went into a couple of big stores which left me cold. Found the eco bike company checked out the reviews and went for it. My wife is absolutely chuffed to bits with her blke and the company seems first class as well I would highly recommend
The bike I got is brilliant, doesn’t everything that was described and listed about the bike online when I was looking at new bikes, also all the pictures of it was good too as you could see all the parts it had described. The customer service was amazing, all staff I spoke too was extremely helpful and couldn’t do enough for me, they helped me through the process of the cycle 2 work scheme and also with delivery too, keeping me up to date with it all and also after I received my bike, I had staff members checking everything was ok and my bike came in good condition. I would definitely recommend it to anyone.
I am an elderly lady used to Dutch bikes in the past.
After months of research, I found the Ampere de Luxe e-bike. As I live in the Highlands of Scotland, I had a few questions about the rough terrain I would cycle on. After having sent pictures of the terrain, the initial service and advice from Eco bike personnel have been excellent. Delivery was within 2 days, very well packed. The bike rides very well in the hills, tires are good, step through / low instep works perfect.
The instructions were not adequate for me, after having sent an email, I had an immediate response, very impressed with this service, 5*! Thank you to all staff, amazing.
After riding my new bike regularly for 2 weeks, it is proving to be just what I wanted. Comfortable, easy to get on and off and with adequate pedal assistance for all my rides. Excellent bike at a good price.
I wish I had bought one years ago. I cycle 10 miles to work and back each day so this has cut my journey in half and has saved my legs.
It’s very easy to use and nice to ride.
I haven’t ridden it yet however have sat on it. It’s as described fits me perfectly as I am only 5ft tall. Lovely colour and looking bike. Customer service is very good answered all my queries and kept me informed from start to finish in the process of purchase. I would definitely recommend this website .
Bought my ADO Air Ultra from Ecobike company and was a smooth process with fast delivery. Awesome service.
Having previously owned a Batribike since 2018 I was assured that the purchase of a new Nova S Batribike would be a good choice.
My new bike arrived much quicker than expected and was easy to assemble requiring the pedals to be fitted, the front wheel and handlebars to be realigned and the battery to be fitted and locked in place.
The ride is as smooth and efficient as on my previous Alpha Batribike. The controls are easy to operate although I did have to research how to switch on the lights ( hold down the up button on the control for a couple of seconds)
So far I’m enjoying my new bike.
It is of note that the battery for this bike is the same as the one on my previous Alpha bike and it lasted 6 years with regular use across the summer months, it is however expensive to replace.
I would definitely recommend buying a Nova S Batribike although I am sure all the Batribikes are of a high standard.
The service and the product have both exceeded all my expectations
Well Done!
I purchased this bike because it has a smaller frame and I am 5ft tall. It's the perfect size. Very impressed so far with everything about it. It's do easy to ride and the assist levels are perfect. I couldn't be happier
The Ampere does what it says, very pleased so far after a couple of weeks
Great so far everything I expected from an E bike
We purchased 2 x tailwind encore with 720w batteries and tyre upgrade, a little wait for type approval but the weather has been shocking so no problem, my old bike was a cheap secondhand fold up electric chinese special, its like going from a cheap car to a luxury model. even the modified dog carrier is fitted on one. very pleased.
My wife and I each bought an Ampere e‑bike from Eco‑bikes and couldn’t have asked for better service. We had plenty of questions while trying to find the right bikes for us, and every one of them was answered quickly and clearly. The Ampere bikes are fantastic and suit our needs perfectly. Thanks to everyone at Ecobike.
It is a solid feeling lock and long enough to go through your bike and whatever you're locking it to. It comes with 2 keys, so you have a spare in case you lose one, as well as both a kind of strap and some screws to give you options for how to attach the case to your bike. I was surprised how small it is when it is folded so it doesn't get in my way at all and is easy to store.
I went from not riding a bike in years to cycling to the different towns around me and learning the best routes to ride to work after just over a week of having the bike.
The motor is excellent - I can get up hills easily even without it on the highest assistance level. It is quiet and the buttons are right next to the handle so they are accessible while riding without having to look. Having indicators helps make me feel safer knowing that people can see when I'm going to turn even after I have to stop signalling with my arm and the horn is loud enough that I have no doubt a car would take notice.
The bike looks fantastic - the stone blue colour is beautiful. It almost seems a shame to ride it and make it dirty, but I enjoy it too much not to.
I looked at all the reviews and decided upon ecobike and bought the E-Go Low step folding bike.
Right from my first enquiry to delivery of the bike, Sam was absolutely brilliant. Professional, friendly and totally approachable.
The bike itself exceeded all my expectations. It’s a good looking bike, so I suggest you get the super heavy duty lock from ecobike. It’s quite easy to fold/ unfold. I live on a first floor flat and it’s not horrendous to cart upstairs.
I bought the ‘big bum’ seat for a very good reason 😀 and it’s brilliant. I rode for 13 miles and didn’t feel the pain I usually do.
Overall, you’re in goods hands with ecobike - and the bike is fantastic, absolutely love it.