Delivery Policy
Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. If your bike is coming directly from our supplier, we will then contact them to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery:
The delivery process will vary depending on the delivery option you have chosen.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@ecobikecompany.com so that we can help.
Some of our bikes will have the option for a White Glove Delivery or Pre-Delivery Service:
For an additional £149 you can receive your bike fully built ready to ride. Our team will be in touch to arrange a suitable delivery date. Our delivery drivers are e-bike riders themselves, so when it's delivered they will spend time explaining exactly how it works and answer any questions you may have. We even recycle all the packaging for you.
Please note this may add a few extra days to your delivery time, but trust us it will be worth the wait.
The bike is unboxed, checked over and serviced by a qualified technician prior to dispatch.
If you do not opt for our pre-delivery service, you confirm that you will receive the boxed bike as we have received it from the supplier.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@ecobikecompany.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.