About Eco Bike Co.
Hi! Welcome to Eco Bike Co.
We’re a group of keen cyclists based across the UK, with a central London hub, passionate about making e-bikes more accessible.
The Eco Bike Co. team practice what we preach: we know what we’re talking about when it comes to e-bikes.
From our own electric bike road tests, to a constant dialogue with a wide network of trusted suppliers, we’re determined to provide the ultimate product alongside a fantastic customer experience.
We’re always striving for the best for you - the customer.
Why electric bikes?
Sure, we could talk all day about why electric bikes are truly the best mode of transport (try spending a day in Eco Bike Co. HQ!)
Briefly, they provide a massively eco-friendly alternative to fossil-fuel based transport. Electric bikes get you outdoors and keep you fit - vital for mental and physical health.
Crucially, e-bikes offer something for everyone. A speedier commute, extra support when tackling hills - or simply the opportunity to develop your fitness, safe in the knowledge that your e-bike can provide a boost when required.
And of course, they’re a lot of fun.
For more information about why an e-bike is for you, get in touch with our team or visit our blog.
Why buy your e-bike from us?
1. We are committed to 5-star customer service
Providing exceptional customer service is an absolute non-negotiable at Eco Bike Co. HQ.
Phone, live chat or email - one of our e-bike experts will get back to you as quickly as possible.
We’re bike enthusiasts first, sales-people second. Our tailored service and support doesn’t stop once you’ve purchased a product from us.
Aftercare is key: we want to make sure you’re out and riding swiftly and safely on the arrival of your new bike. Any issues whatsoever and we will be doing our utmost to assist and resolve as-soon-as-possible.
2. We ship our e-bikes fast - and for free
Unlike some retailers, we offer free standard shipping on all our e-bike and scooter purchases to the UK mainland.
In our warehouse, just outside of Nottingham, we offer an incredible White Glove Build and Delivery Service, ensuring that your bike arrives ready to ride. Our experienced delivery drivers are e-bike experts themselves who take extra care with every order so you can enjoy a seamless experience. Plus, they’re more than happy to spend time answering any questions – it's all part of the service! If you didn't want to opt for the full build service, why not opt for our pre-delivery service option instead to ensure your bike is unboxed, checked over and serviced prior to boxed delivery. If neither of the above are selected, your bike will be shipped to you free of charge as we receive it from the manufacturer.
We provide estimated delivery dates on all of our product pages, with our customer support team on hand to support with any queries or questions about when your bike will arrive.
3. Warranty on all e-bikes
As an authorised dealer for each of the top-of-the-range brands listed on our website, Eco Bike Co. are able to offer full manufacturer warranties on all our orders.
Shop with confidence: both the manufacturer and ourselves want to future-proof your electric biking experience.
4. The Eco Bike Co. Price Match Promise
Close, longstanding relationships with the leading electric bike brands allow us to pass on the best prices to our customers.
However, should you find a lower price on the same stocked item elsewhere, we’ll be sure to match it - and even throw in a free gift.
5. Security comes first: shop with confidence
Our website uses SSL Encryption technology to ensure sensitive credit card and personal information submitted via the website is 100% secure and protected. Our online security policies are continually reviewed to guarantee the highest standards are met and maintained
6. We're an authorised and trusted dealer
Eco Bike Co. is an authorised dealer for all the brands on our website. We’re really proud of the great relationships we have with the UK’s best electric bike brands, but even more proud of the advocacy of our customers.
Find out why they recommend buying from Eco Bike Co. here.
A few practical details…
You’ll find our HQ in Nottingham but we distribute from warehouses across the UK through our courier partners DHL, APC Overnight, British Bike Hire, UK Mail & UPS.
Eco Bike Co. is a trading name for P2 Commerce Ltd, company registration number 12393831.