Description

This is how cycling used to be - easy!

Forget complex gadgetry. Facelia provides a reliable and comfortable way to climb out from the hum-drum and breath in fresh enjoyment from your precious leisure time. It's perfect for the shorter rider.

Enjoy the view only a Dutch styled bike can give. Facelia is an electric bike with a lower step-through frame with all the style and comfort of a traditional bike with smaller, 24" wheels. Enjoy the extra comforts especially the suspension, saddle and grips.

Designed especially for the petite rider Facelia is practical and the perfect way to enhance valuable leisure time. Keep up with the kids or simply set them a fine example of a modern lifestyle. Living well just got easier!

Key Features

• Dutch Style Ride Position

Facelia is an electric bike with a lower step-through frame with all the style and comfort of a traditional bike.

• Large Battery Range

Opt for the large 16Ah (580Wh) battery for a range of up to 60 miles! 

•  Warranty
  

Neomouv offers a full 5-year manufacturer's warranty on their bikes, which covers mechanical and electrical parts including the frame, forks, seat, motor, controller and 2 years warranty for the battery and charger.

Specification

• Benefits: Dutch step-through styling perfect for shorter riders. 7 speed Shimano Altus gears
• Frame: 16.5" / 42cm frame, Hand welded, light and strong aluminium alloy step-through frame.
• Motor: 250W 36V maintenance-free, brushless DC, rear hub motor delivers maximum power and assisted speed up to 15.5 MPH (UK/EU legal maximum
• Battery (Miles*): 10Ah (360WH 30miles) 13Ah (480WH 45 miles), 16Ah (580WH 60 miles)
• Speed: Assisted speed is 15.5 Mph, software limited.
• 
  
• Gears: 7 Speed Shimano Altus gears 14/28T
• Weight: 25kg
• Control: 6 levels of Pedal Assist via an LCD screen
• Brakes: Promax V-Brakes F&R
• Wheels: 24 inch - Double wall rim - Stainless steel spokes
• Free Extras: Handy luggage rack and kickstand; LED lights front and back; stay clean mudguards; intelligent charger;

* Depends on terrain, weight of cyclists, frequent use of PAS, frequency of stops/starts, air pressure in tyres, etc. 

Delivery & Returns

Delivery

FREE DELIVERY ON ALL ORDERS. All Neomouv bikes are prepared individually & are usually shipped out within 7-10 days, sooner if they can! We will send you tracking details within 48 hours of your bike being dispatched. If it's been longer than 48 hours and you still haven't received your tracking details please email info@ecobikecompany.com.

Due to COVID-19 delivery take a little longer than expected.

Cancelling your order

If you would like to cancel your order, please contact us immediately at info@ecobikecompany.com or on 0333 050 3189. Please include your order number when contacting us. 

If your order has not yet left the manufacturer's warehouse, we should be able to stop it shipping and issue you a refund immediately. 

Please note –  when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging. There will be a charge for the return.

Returns - Changed your mind

If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to us. You will need to return the product to us before we can provide a refund. Eco Bike Co. can help arrange the return for a charge of £50 - a courier will be sent to pick it up from you & return it to the manufacturer.   

Please note –  the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.

Returns - Damages & Faulty 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@ecobikecompany.com so that we can open an insurance claim on your behalf.

If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to info@ecobikecompany.com and we will arrange the repair or replacement with the manufacturer. 

Please note –  any fault caused due to misuse of the bike including water or external damage is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric scooter to avoid voiding your warranty.